Customer Service

A Cake Decorating Supplies Online Company

PayPal
We do not store or handle any credit card with our website, we accept payment by PayPal as our preferred methods.

Direct Deposit Bank Details
Bank Details For Direct Debit

Bank: Westpac

BSB: 036-069
Account Number: 730 858
Account Name: SC&SC Pty Ltd

Please email us with a screenshot or confirmation of payment.

We do our best to maintain our inventory however, there will be times where certain products are more popular and fast moving. For any “out-of-stock” items we will try our best to source it or customer may choose to request for a reimbursement.

It is not necessary to create an account to place an order. However, by creating an account customer can view their order status and receive any news on special promotion.

To retrieve your password:

  1. Click on this link ‘Forgot Password‘ and enter your email address
  2. Click ‘Reset Password’
  3. Your password will be emailed to the specified email address. Please note that this is only applicable to registered users.

It is important to provide us with your current shipping details. To do so :

  1. Click ‘My Account’ and enter your email address and password to login
  2. You can manage your ‘shipping and billing addresses‘, and edit your ‘password and account details.
  3. Update your details.
  4. Click the ‘Save’ button to submit your changes.

Delivery
All orders will be posted within 48 hrs of receiving payment (Monday – Friday). If you require your order urgently please contact us to organise priority postage.

If you are paying by Direct Deposit please email us with a screenshot or confirmation of payment as some banks take up to 3 days to clear payment.

Many items are very fragile and we take every precaution to make sure they are packaged carefully to reduce the risk of damage in transit.

Australia Post Regular – please allow 3 – 5 working days for delivery. This option is not trackable (may take longer if outside of the Metropolitan area)

Express Post – delivery time 1 – 2 business days
Please allow 3 – 4 working days for Express Post to Rural/Regional Australia.

Shipping Rates:

Weight Regular Express
Up to 500g $9.60 $13.50
Up to 1kg $12.60 $16.50
Up to 3kg $16.50 $19.50
Up to 5kg $21.20 $27.50

These rates include handling and packaging.

PLEASE NOTE THAT REGULAR POST IS NOT INSURED AND NOT TRACKABLE. THE SPOTTED APRON DOES NOT ACCEPT ANY RESPONSIBILITY FOR ANY ITEMS LOST OR DAMAGED DURING TRANSIT.

Pick-Up: Orders for pickup are normally processed within 2 hours of your order.

You can order online and select the pick-up option on checkout. Only applicable to selected items.

We offer FREE delivery in Perth Metro area for all Orders over $100 + GST.
Delivery charges for Perth Metro orders under $100.00 + GST is $8.00 + GST.

Same Day Delivery
Same Day Delivery is available to most Perth suburbs at extra cost ($15.00) however this service is not available to some outer suburbs.
ORDERS MUST BE RECEIVED BEFORE 10:00am
Please Check with us for Availability to your Suburb.

Delivery Requirements
Please note that someone must be present to receive the goods between 8:00 am – 5:00 pm and that deliveries are on weekdays only. If you anticipate that no-one will be present to accept the delivery we must be given an authority to leave goods (ATL) at the door of your premise’s prior to shipment. If not, the goods will be taken back to the warehouse and you will have to make your own arrangements to either pickup from the warehouse or organise re-delivery. This may involve extra charges to you depending on the delivery courier.

Currency
All pricing on this website is in Australian Dollars (AUD).

RETURNS:
We are more than happy to refund you for any purchase that you are not entirely happy with as long as they are returned unopened and in perfect condition and within 7 days of receipt of the goods. Any postage charges will not be refunded.

We recommend postage insurance as although we take extreme care when packaging each and every item, many of our goods are extremely fragile and we take no responsibility for anything broken or damaged.

We do not accept returns or refunds on any food products.

This website is owned and operated by The Spotted Apron and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“www.thespottedapron.com.au”), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular, information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Cookies
Cookies are data that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are the industry standard and are used by most Web sites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the website to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allow you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.
Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. If at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or questions
If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

Website Terms of Use
This web site is owned and operated by The Spotted Apron and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site (“www.thespottedapron.com.au”), which is set out on this web site page.

Using our web site
When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these terms and conditions then you may not use our website.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

Applicability of online materials
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.

We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

Copyright & monitoring
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked sites
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.

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